Shipping policy
Thank you for shopping at PrimoShop. We are committed to delivering your orders safely and on time.
1. Delivery Timeline
- All orders are typically delivered within 7 business days.
- Once an order is placed, it will be processed and dispatched within 24 to 48 hours.
2. Shipping Charges
- Shipping rates are calculated based on the weight of the product and the delivery location. You can view the exact shipping cost on the Checkout page.
- We may offer Free Shipping on specific promotional offers or orders above a certain value.
3. Order Tracking
- Once your order is shipped, you will receive a confirmation via email or SMS containing a Tracking ID. You can use this ID to track your package in real-time.
4. Shipping Address
- Please ensure that you provide the correct address and contact number while placing the order. If a delivery fails due to incorrect information, the customer will be responsible for any additional shipping charges incurred for re-delivery.
5. Potential Delivery Delays
- Occasionally, deliveries may be delayed due to extreme weather conditions, public holidays, or unexpected issues with our courier partners. In such cases, we will do our best to keep you updated.
6. Damaged Shipments
- If the exterior of your package appears damaged upon arrival, please take a photo before accepting it. Any complaints regarding damaged products must be reported to our customer support within 48 hours of delivery.